Shipping and Guarantee

Shipping Season

Our Plant shipping season runs from March 1 - November 15.  

Our Pantry shipping season runs from January 7 - December 20. 

Our Holiday Wreath shipping season runs from November 15 - December 15. 

All fresh fruit will be available during its respective harvest season.

During summer months, we will only box and ship plant material on Mondays, Tuesdays and Wednesdays. We will not ship plants on days where temperatures are above 90 degrees Fahrenheit. When temperatures are looking high, we will use our best judgement on whether or not plants can be shipped so that plant health is not compromised. As always, we will keep you informed of your order status.

Order Fulfillment

High temperatures can be damaging to plants in transit. During times when temperatures are excessive, we may hold shipment until temperatures are more conducive for safe shipment.

Plant orders will be shipped Monday through Wednesday
Pantry orders will be shipped Monday through Thursday. 

May I pick up my order?

E-commerce orders can be picked up at the Farm Market on Thursdays, Fridays and Saturdays. Please select pick up day during check out.

If you would like to remain in your car upon pick up, please call the Farm Market when you arrive so that we can bring out your order: (434) 277-8432.

Occasionally, our Farm Market may offer discounts not seen on this site.

How do we ship?

We ship all items in cardboard boxes that are designed to fit the particular item that you ordered.

How do I order plants wholesale?

To see if you qualify to order plants wholesale, email us at custserv@saundersbrothersfarmmarket.com

What are the plant container sizes?

At Saunders Brothers Farm Market, our growers are striving to provide you with the healthiest and highest quality plant possible. Depending on the plant, we will offer it in one of five different sized containers. From left to right our container sizes are: 

Plant Returns 

We guarantee our plants are in healthy condition and ready to plant when they’re packed to ship. If you have concerns about any plant, please notify us as soon as you unpack your order and send us a digital image to custserv@saundersbrothersfarmmarket.com within 7 days.  Reimbursement cannot take place without a digital image. Due to the season, the plant you receive may not appear exactly like the plant in the photo that you selected. In fall through early spring, keep in mind that a plant may have dropped its leaves, or it may be just leafing out. A healthy root system is the key to a healthy plant. We cannot be held responsible for your plant not performing to your expectation once you have installed them.  This is because of the number of environmental factors that we cannot control including irrigation, light, pests and weather. We cannot be held liable for any amount greater that the purchase price of the plant in question. Shipping and handling charges are non-refundable.

Pantry Returns

We will do our best to send you exactly what you order. For damaged or wrong item(s), please notify us as soon as you unpack your order and send us a digital image to custserv@saundersbrothersfarmmarket.com within 7 days. Reimbursement cannot take place without a digital image. We cannot be held liable for any amount greater than the purchase price of the product in question. Shipping and handling charges are non-refundable.

ADA Compliance Statement

Saunders Brothers Farm Market is doing our best to make both our Farm Market store and website accessible to individuals with disabilities. We are striving to improve our site in order to allow all of our customers, regardless of ability, to access information easily and seamlessly.  Despite these efforts, we may not have all of our information updated to the newest accessibility standards.  We appreciate your patience as we navigate this and make changes as quickly as possible, to provide the best website possible for all of you.

If you ever have any difficulty navigating our site or require any assistance, please contact the Farm Market directly and we will help as best we can.

Email: info@saundersbrothersfarmmarket.com  Phone: (434) 277-8432

We value all of our customers equally and appreciate your business!